The Brand Culture Training Workshop is designed to clearly set out the elements with make up your customer experience and identify tangible actions that your employees can implement straight away to bring your brand to life.
Through a series of practical exercises, we will identify all customer touch-points with your business and analyse how they measure up to your brand aspirations. We focus on team accountability and individual self-awareness to assist your associates to identify the every-day behaviours and actions they can implement to bring a consistent customer approach to all of your teams’ communications and customer-focused activities.
Participants will take away a clear understanding of their customer brand proposition, along with a personal action plan for implementing brand-based behaviours.
English
Chinese (Simplified)